Report a Listing as Sold (Pending or Closed)

Report a listing as sold

Use the same sale fields for Pending and Closed:

• Pending: the sale is firm and is awaiting completion of the transaction.
• Closed: the sale is firm, and the transaction has completed.

1. In the main menu, select ADD/EDIT to open Listings Manager.
2. Select Edit next to the listing you would like to report as sold.
3. Select Change to Pending or Change to Closed, as applicable.
4. Complete the sale fields:
   • Pending Date: enter the date the sale became firm.
   • Close Date: enter the completion date.
   • Close Price: enter the sold price agreed upon in the Agreement of Purchase and Sale or an amendment.
5. In Buyer Salesperson ID, enter the buyer agent’s MLS® ID, or search by ID or name and select the correct agent. If the buyer’s agent is outside the ITSO system or the buyer is a Self Represented Party, see the sections below.
6. Complete any other required prompts. If you need one of the price options below, select it before submitting.
7. Select Submit [confirm label].
8. Confirm the listing shows the status you selected.

If you cannot access the status change, contact your member association using the contacts under Tips. Do not report a sale as Closed solely because its scheduled close date has passed. Confirm that the sale has completed.

NON MEMBER Buyer Agent

Use NONMEM for a buyer’s REALTOR® who belongs to an association that does not receive MLS® services from ITSO and is not an ITSO subscriber.

1. Enter NONMEM in Buyer Salesperson ID.
2. Open the NONMEM tab.
3. Manually enter all information prompted, including the brokerage name, salesperson name, phone number, email, and home association.

Self Represented Party (SRP)

For a private buyer without a REALTOR®, record only the designation “Self Represented Party,” as required by ITSO MLS® Policy 2.1(g)(ii). Do not record the buyer’s personal information in the buyer agent details.

The Matrix field or selection used to enter this designation needs confirmation [confirm label and how selected].

Residential: hold the price until the deposit comes in

Use the optional pending deposit feature when reporting a firm residential sale before the deposit arrives.

1. While reporting the sale as Pending, use Pending Deposit to indicate that the deposit has not arrived [confirm selection].
2. In Deposit Date, enter the date the deposit is expected. The date cannot be more than 15 days in the future. Matrix displays this error if the date is too far ahead: “This date cannot be more than 15 days in the future.”
3. Complete the remaining required fields and submit the sale.
4. Confirm the listing shows Pending. The sale price stays hidden until the deposit date passes, then Matrix publishes it.
5. If the deposit will not arrive by that date, contact your member association to arrange an update before the price publishes.

Commercial: suppress the sale price

Eligible commercial trades can suppress the sale price until five business days after the completion date. This applies to Multi-Residential, Commercial For Sale, Commercial Lease, Business, Commercial Farm, and Commercial Land.

Residential sales, residential leases, and Hobby Farm listings cannot use commercial price suppression.

1. Follow the steps to report the listing as sold.
2. Select the sale price suppression option [confirm label].
3. Complete the required fields and submit the sale.
4. Confirm the listing shows Pending.